Refund policy

1. After-Sales Period

1.1 Full Product (“Complete Set”) Issues – 30 Days

Consumers may request after-sales service for complete products or full sets with verified quality issues within
thirty (30) days from the delivery date recorded in the logistics tracking information.

Proof of purchase (order number or purchase receipt) is required.

1.2 Missing Parts / Accessories / Component Issues – 15 Days

If the product has missing parts, missing accessories, or defective small components, consumers may request after-sales service within
fifteen (15) days from the delivery date by providing the original purchase proof.

When submitting a claim, consumers should check the product thoroughly and submit all missing or defective component requests in one submission.

1.3 Electronics Warranty

For applicable electronic items (e.g., small lamps, charging cables, decorative lights), Meowgoods offers a one (1) year warranty for quality-related failures starting from the delivery date.

If the product cannot be repaired or replaced with the same model, a refund based on the actual amount paid will be issued.

1.4 Packaging Inspection

Consumers or their authorized recipients must inspect the product packaging upon receipt.
If the packaging is severely damaged (visible crushing, deformation, or torn outer packaging), please contact our customer service within 72 hours of successful delivery and provide photo or video evidence.

Minor packaging scratches, dents, or abrasions caused during shipping that do not affect the product inside are not considered eligible for after-sales service.

1.5 Expired Requests

After-sales requests submitted beyond the applicable time limits (30 days / 15 days / 1 year for electronics) may not be accepted or processed.

2. After-Sales Acceptance Scope

2.1 Order Eligibility

After-sales services are only available for orders purchased directly through Meowgoods official channels, including:

  • Official online store (meowgoods.com)

For products purchased through other platforms or third-party retailers, please contact the original store or platform for service.

2.2 Cross-Region Service

After-sales service is only valid for the same region/country where the order was originally placed.
Cross-country replacements or reshipments are not supported.

2.3 Ineligible Situations

The following scenarios are not eligible for after-sales service:

  • Non-quality reasons: dislike of style, change of mind, incorrect purchase, etc.

  • Quality does not meet defect criteria after review by Meowgoods Customer Service

  • Duplicate items due to random-blind product purchases (not considered a defect)

2.4 Quality Issue Assessment Criteria

Consumers may apply for after-sales service for verified quality issues such as:

  • Product fails to function as intended (e.g., non-working electronic functions)

  • Significant surface defects that deviate from standard quality

  • Product does not match labeling or product description

Relevant evidence such as clear photos or videos must be provided.

2.5 Defect Examples by Product Type

Below is a simplified, generalized classification suitable for Meowgoods’ product lineup, without referencing any brand-specific collections.

Type 1 – Figurines, Display Models, Collectible Statues

Eligible defects:

  • Non-human-induced fractures

  • Inability to stand or severe instability

  • Obvious scratches, stains, or paint defects

  • Large oil spots or smudges

Normal conditions (not defects):

  • Slight paint variations due to manual processes

  • Minor color differences

  • Slight assembly tightness differences

  • Natural fading due to time or temperature changes

Type 2 – Plush Toys / Soft Dolls

Eligible defects:

  • Irreversible deformation (legs/arms tilted even after adjustment)

  • Seam openings, filling exposure, non-human-induced fractures

  • Printing errors or severe pattern misalignment

  • Excessive defects on synthetic or vinyl parts

Normal conditions (not defects):

  • Minor scratches, black spots, small stains

  • Temporary deformation due to packaging compression

  • Slightly uneven stitching or pressed fur

  • Normal wear and tear after use

Type 3 – Building Blocks / Assembly Kits

Eligible defects:

  • Deformed parts affecting assembly

  • Fractured or incomplete pieces (non-human damage)

  • Missing parts

  • Severe print misalignment on printed elements

Special rules:

  • Maximum 15 individual replacement pieces allowed per request.

  • Larger sub-pack / minifigure pack issues require a complete unboxing video.

Normal conditions (not defects):

  • Minor scratches, small dots, burrs

  • Fabric accessories with slight wrinkles

  • Not eligible for full-package replacement unless defect is substantial

Type 4 – Apparel, Bags, Accessories

Eligible defects:

  • Severe stains, discoloration

  • Broken seams, zipper failures, adhesive separation, non-human deformation

  • Significant printing misalignment or incorrect patterns

Normal conditions (not defects):

  • Slight material odor (leather, rubber, adhesives)

  • Minor wrinkles, loose threads

  • Wear and tear from normal use

Type 5 – Homewares, Lifestyle Goods, Decor Products

Eligible defects:

  • Noticeable surface defects

  • Non-human-induced cracks, leaks, breakages

  • Severe printing misalignment

Normal conditions (not defects):

  • Minor wrinkles or small faulty threads in fabric items

  • Normal wear and tear

  • Small bubbles or dots in ceramic or glass items (due to kiln process)

2.6 Other Special Cases

1. Product–Card Mismatch (if applicable)

If a product includes a card or insert that does not match the actual item received:

  • Provide photos of the product and the card

  • Provide order number + unboxing video
    Meowgoods will send a correct replacement card.

2. Whole Set Duplicate / Missing Items

If you purchased a complete set and received duplicates or missing items:

  • Provide photo of all received items

  • Provide order number + unboxing video
    Missing items will be resent after verification.

3. Empty Package Claims

Our warehouse verifies weight before shipping.
If you believe the package arrived empty, provide:

  • Order number

  • Clear photo of shipping label

  • Unboxing video showing packaging clearly
    A replacement will be issued after verification.

4. Packaging Damage Policy

Severe packaging damage must be reported within 72 hours with visual evidence.

Not eligible:

  • Minor dents or scratches on packaging

  • Slight shrink-wrap creasing

  • Cosmetic-only packaging issues without product damage

2.7 After-Sales Process

  1. Return to Warehouse
    Ship the item to the designated warehouse address.
    After inspection confirms the issue, Meowgoods will issue a refund or send a replacement.

  2. Replacement Shipping
    Replacement products will only be shipped to the same country/region of the original order.
    Cross-border replacements are not supported.

3. Return Shipping Fees

3.1 If Meowgoods Is Responsible

If the issue is caused by Meowgoods (quality issues, wrong product, missing items, etc.),
Meowgoods will cover the return shipping fee.

3.2 If Customer Is Responsible

If returns are due to personal reasons (e.g., refused package, wrong address, non-quality issues),
all shipping fees (outbound + return) are borne by the customer.

4. Special Notes

If suspicious or abusive behavior is detected, including but not limited to:

  • False claims of non-receipt

  • Repeated invalid claims

  • Mismatched delivery region vs. address

  • Use of unrelated or fraudulent defect photos

Meowgoods may take actions such as:

  • Requesting additional verification (unboxing video, clearer images)

  • Restricting coupon eligibility

  • Refusing after-sales service or refunds